In many organizations, especially those using software for several years, it is common to lose access to old purchase records such as invoices. This becomes a challenge when requesting changes like updating the registered email ID, transferring admin rights, or managing licenses on the customer portal. Software providers like Tally Solutions often require proof of ownership before making such changes. In cases where the original invoice is not available, a formal declaration on company letterhead serves as an alternative verification method.
This article explains the importance of such a declaration, when it is required, and how to prepare it correctly to ensure smooth processing of your request.
Software licenses are treated as digital assets, and any modification—especially related to ownership or administrative control—requires proper validation. When the purchase invoice is unavailable, companies must provide a self-declaration confirming:
This helps the software provider maintain security while allowing genuine users to continue operations without disruption.
You may be asked to submit this declaration in situations such as:
A proper declaration should include the following components:
DECLARATION
Date: ___ / ___ / _____
To,
Customer Support Team
Subject: Declaration for Non-Availability of Invoice and License Ownership Confirmation
Dear Sir/Madam,
We hereby declare that the purchase invoice for the below-mentioned software license is not available with us, as the same was procured several years ago and records are no longer accessible.
License Details:
We confirm that the above license is owned and used by our organization.
We request you to process our request for updating the registered email ID and administrative access based on this declaration.
We also undertake that in case of any dispute regarding ownership, the service provider has full अधिकार to revert any changes made based on this request.
We declare that the information provided is true and correct.
Thanking you,
Authorized Signatory
(Signature)
Name: __________
Designation: __________
(Company Seal)
A declaration for missing invoice is a simple yet powerful document that helps businesses maintain continuity without unnecessary delays. By following the correct format and including all required details, you can ensure quick approval of your request and avoid repeated communication with support teams.
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