Installing an HP Smart Tank 585 on a Windows 7 64-bit computer can be considerably more complicated than installing it on Windows 10 or Windows 11.

The difficulty is not necessarily caused by defective printer hardware. Several compatibility layers may be involved:

• The current HP setup application may reject Windows 7.
• Modern HP software may depend on Microsoft Edge WebView2.
• Current WebView2 releases are not designed for Windows 7.
• Windows 7 may successfully detect the USB printing interface while failing to install other multifunction-device components.
• A PCL3 printer driver may be present but associated with an incorrect or malfunctioning print queue.
• Bidirectional printer communication can cause Printer Properties to hang.
• Windows 7 itself may be missing servicing, SHA-2 or Universal C Runtime components.

Therefore, troubleshooting should be performed in layers rather than repeatedly running the same HP installer.

Important: Windows 7 is an obsolete and unsupported operating system. A workaround that makes basic printing function does not make the operating system or legacy WebView2 Runtime secure or officially supported.

1. Understand the Different Components

An HP Smart Tank 585 is a multifunction USB/network device. Connecting it to Windows can expose several separate functions.

Device Manager may therefore show entries such as:

HP Smart Tank 580-590 series
HP Smart Tank 580-590 series (USB)
HP Smart Tank 580-590 series PCL3 (V3)
USB Composite Device
USB Printing Support
Imaging Device

Some can install correctly while others show yellow warning icons.

This distinction is critical.

For example, it is possible to have:

USB Composite Device             Working
USB Printing Support             Working
PCL3 print driver                Installed
Imaging interface                Working/partial
Additional HP interfaces         Code 28
HP full software                 Unsupported

Consequently, a yellow warning icon does not automatically mean basic USB printing is impossible.

2. Condition: HP Installer Says "This Software Does Not Support This Version of Windows"

One of the most important errors encountered on Windows 7 is:

This software does not support this version of Windows. Please search hp.com for the appropriate software for your product.

This message means the HP setup application has rejected the operating system.

It should not immediately be interpreted as:

The physical printer cannot possibly print from Windows 7.

There is an important difference between the full HP setup application and an underlying printer driver.

A modern HP setup package can contain components intended for newer Windows releases, including user-interface, account, device-management, WebView2 and cloud-related components.

For a legacy Windows 7 system, the practical objective may therefore need to change from:

Install every HP feature

to:

Get a functional printer queue using an appropriate basic/PCL3 driver.

3. Condition: MicrosoftEdgeUpdate.exe "Entry Point Not Found"

Another error that may appear while attempting to satisfy HP software dependencies is:

MicrosoftEdgeUpdate.exe - Entry Point Not Found

with a message similar to:

The procedure entry point PackageIdFromFullName
could not be located in the dynamic link library KERNEL32.dll.

This is a strong indication that a newer Edge/WebView2 updater is being executed on Windows 7.

Do not attempt to solve this by downloading a replacement KERNEL32.dll.

Never randomly replace:

C:\Windows\System32\KERNEL32.dll

with a DLL downloaded from the Internet or copied from another Windows computer.

KERNEL32 is a fundamental Windows system component. Replacing it with an incompatible version can seriously damage Windows.

The problem is normally the application/OS compatibility boundary, not a missing standalone KERNEL32 download.

4. WebView2 on Windows 7: Why Version 109 Matters

Microsoft Edge/WebView2 moved beyond Windows 7 support after the version 109 generation.

For legacy software that genuinely requires WebView2 on Windows 7, the last compatible generation is therefore WebView2 109.

One relevant runtime build is:

109.0.1518.140

Do not expect the current Evergreen WebView2 installer to work correctly on Windows 7.

A Windows 7 installation should not subsequently be allowed to depend on newer WebView2 features merely because Runtime 109 has been installed.

5. Condition: WebView2 Catalog Package Shows "Unknown Installer Error"

A WebView2/Edge package obtained from the Microsoft Update Catalog may not behave like an ordinary consumer setup program.

Double-clicking the Catalog package can result in:

Unknown Installer Error

This does not necessarily prove that the underlying version 109 payload is unusable.

A Catalog wrapper may contain an embedded Edge/WebView2 payload.

An archive utility such as 7-Zip can be used to inspect the package.

For example, an extracted package may contain a large file resembling:

MicrosoftEdge_X64_109.0.1518.140.exe.{GUID}

The GUID suffix is packaging metadata.

The important lesson is:

Do not rename arbitrary temporary objects such as 102~ to .exe.

A temporary extracted object may not itself be a valid Windows executable.

6. Condition: "Unsupported 16-Bit Application"

If Windows reports:

Unsupported 16-Bit Application

after an extracted object such as:

102~

was manually renamed to:

MicrosoftEdge_X64_109.0.1518.140.exe

the likely problem is that the wrong layer of the package was extracted.

It does not necessarily mean:

• Windows is 32-bit,
• the WebView2 package must be x86, or
• the computer cannot execute 64-bit applications.

Return to the original package and inspect its internal contents.

The correct payload should have a recognizable filename similar to:

MicrosoftEdge_X64_109.0.1518.140.exe.{GUID}

rather than an anonymous temporary filename.

7. Installing the Extracted WebView2 109 Payload

After obtaining the actual x64 version 109 payload, remove only the packaging GUID suffix so that the filename becomes:

MicrosoftEdge_X64_109.0.1518.140.exe

For example, place it in:

C:\WebView109

Open Command Prompt as Administrator and run:

cd /d C:\WebView109

Then:

MicrosoftEdge_X64_109.0.1518.140.exe --msedgewebview --system-level

The installer may operate silently.

Do not assume that "nothing happened" means installation failed.

8. Verify WebView2 Instead of Repeatedly Running the Installer

Check:

C:\Program Files (x86)\Microsoft\EdgeWebView\Application

A successful installation may contain:

109.0.1518.140

Therefore:

C:\Program Files (x86)\Microsoft\EdgeWebView\Application\109.0.1518.140

is strong evidence that the runtime was installed.

You can also check Control Panel → Programs and Features for Microsoft Edge WebView2 Runtime.

Once Runtime 109 is installed, repeatedly reinstalling it will not fix an HP setup program that explicitly refuses Windows 7.

9. WebView2 Installed but HP Installer Still Rejects Windows 7

This is an important diagnostic condition.

Suppose:

WebView2 109              Installed
HP setup                  Still says unsupported Windows

Then WebView2 was not the final blocker.

The HP installer itself is enforcing an operating-system requirement.

At this point, stop spending time reinstalling WebView2.

The next approach is to determine whether basic printing can be established through the Windows print subsystem.

10. Check Device Manager

Connect the HP Smart Tank 585 directly by USB and turn it on.

Open:

Control Panel → Device Manager

Look under:

• Printers
• Imaging devices
• Universal Serial Bus controllers
• Other devices

A partially successful installation may show:

USB Composite Device                       OK
USB Printing Support                       OK
HP Smart Tank 580-590 series (USB)         Present
HP Smart Tank 580-590 series PCL3 (V3)     Present
Smart Tank 580-590 series                  Warning
Smart Tank 580-590 series                  Warning

This tells us Windows recognizes the physical device but lacks drivers for one or more interfaces.

11. What Device Manager Code 28 Means

If Device Manager reports:

The drivers for this device are not installed. (Code 28)

Windows has detected the hardware interface but has not found a suitable driver for that particular function.

With a multifunction printer, this can apply to an auxiliary interface while the basic printing interface is already recognized.

Therefore, troubleshoot each device function separately.

Do not automatically remove a working printer driver just because another Smart Tank interface shows Code 28.

12. Identify the HP Hardware Using Hardware IDs

Open:

Device Manager → device → Properties → Details

Select:

Hardware Ids

or:

Device Instance Path

An HP USB interface may appear similar to:

USB\VID_03F0&PID_4454&MI_01\...

The important portion is:

VID_03F0

VID_03F0 identifies HP as the USB vendor.

The PID identifies the product/device family, while an MI_xx component indicates a particular interface of a USB composite device.

This is much safer than installing drivers based only on a generic device name.

13. USB Printing Support Is an Important Positive Sign

If Device Manager contains:

USB Printing Support

and its Device Instance Path corresponds to the HP device, Windows has successfully bound the standard USB printing class interface.

That substantially narrows the problem.

The remaining issue may simply be:

Printer hardware
       ↓
USB Printing Support
       ↓
USB00x port
       ↓
PCL3 driver
       ↓
Windows printer queue

A failure anywhere in the last three layers can prevent printing even though Windows detects the printer.

14. Understanding USB001, USB002 and USB003

Windows dynamically creates virtual USB printer ports such as:

USB001
USB002
USB003

Do not assume:

USB001 = first physical USB socket
USB002 = second USB socket

That is not how these names should be interpreted.

They are logical print-monitor ports.

A computer containing multiple printers can therefore have:

HP LaserJet                 USB002
HP Smart Tank               USB001
Old/previous printer        USB003

The actual mapping should be verified.

15. Use WMIC to Check Printer-to-Port Mapping

On Windows 7, if WMIC is functional, open Command Prompt as Administrator and run:

wmic printer get name,portname,drivername

This can display:

DriverName                         Name                                  PortName
HP LaserJet ...                    HP LaserJet ...                       USB002
HP Smart Tank 580-590 ...          HP Smart Tank 580-590 ...             USB001

This is an excellent way to determine which printer queue is associated with which port.

16. Use the Registry When WMIC Is Unavailable

Printer queue configuration can also be examined using:

reg query "HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers" /s /v Port

A Smart Tank queue might return:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\HP Smart Tank 580-590 series PCL3 (V3)

Port    REG_SZ    USB001

This confirms that the printer queue is mapped to USB001.

Do not edit these registry entries unless you have a specific reason and a backup.

17. Condition: WMIC Gives a UCRT Entry-Point Error

A separate Windows 7 problem can occur:

WMIC.exe - Entry Point Not Found

with an error involving:

ucrtbase.terminate

and:

api-ms-win-crt-runtime-l1-1-0.dll

This points toward an inconsistent or incomplete Universal C Runtime/Visual C++ runtime environment.

Do not download individual api-ms-win-crt-*.dll files from random DLL websites.

The appropriate long-term solution is to repair Windows 7 servicing/UCRT prerequisites using legitimate Microsoft packages.

However, WMIC is not required to install the printer. Registry and GUI methods can be used instead.

18. Manually Create a Clean Printer Queue

If the HP driver exists but the existing printer object is broken, manually create a new queue.

Go to:

Control Panel → Devices and Printers → Add a printer

Select:

Add a local printer

Choose:

Use an existing port

Then select the verified Smart Tank port, for example:

USB001 (Virtual printer port for USB)

On the driver page select:

HP Smart Tank 580-590 series PCL3 (V3)

If Windows asks whether to replace the driver, normally choose:

Use the driver that is currently installed

Give the queue a clear name such as:

HP Smart Tank 585

Do not immediately delete the old queue. First verify that the newly created one works.

19. Condition: HP Smart Tank Driver Is Not Listed

If the PCL3 driver does not appear in the Windows driver list, use:

Have Disk

and browse to the extracted HP printer-driver folder containing the appropriate .INF.

Typical driver package locations contain directories named:

Driver
Drivers
Print
x64
amd64

Search for .INF files.

Do not randomly select an INF solely because it contains "HP." Verify that the INF contains the correct Smart Tank 580/590 hardware/model entries.

20. Condition: Printer Properties Cannot Be Displayed

An incorrectly created or damaged queue may produce:

Printer properties cannot be displayed. Double check the printer name and make sure that the printer is connected to the network.

This message can be misleading when the physical printer is actually connected by USB.

Possible causes include:

• broken printer queue,
• invalid port association,
• driver initialization failure,
• Print Spooler problem,
• driver attempting unavailable device communication,
• remnants of an incomplete HP installation.

Verify the queue's Port value before assuming that the printer requires network connectivity.

21. Condition: Printer Properties Opens but Says "Not Responding"

This is a different condition.

If Printer Properties successfully opens, displays:

Model: HP Smart Tank 580-590 series PCL3 (V3)

and then becomes:

Not Responding

the driver has loaded further than before.

The hang may occur while the driver queries:

• device configuration,
• ink/status information,
• capabilities,
• bidirectional communication,
• auxiliary HP services.

This is especially relevant when using a newer multifunction-printer driver on an older Windows operating system.

22. Check the Ports Tab

Open:

Printer Properties → Ports

Confirm that the verified port is selected, for example:

USB001

If another port is selected, the printer queue may not communicate with the actual HP device.

Do not randomly switch between USB001, USB002 and USB003 if other USB printers are installed.

First identify the correct mapping.

23. Test Without Bidirectional Support

If Printer Properties hangs while querying the device, try disabling:

Enable bidirectional support

from the Ports tab.

Apply the change and reopen Printer Properties.

Then try:

Print Test Page

Why can this help?

Bidirectional communication allows the driver to request information from the printer. A compatibility issue in the driver/status component can sometimes make the Windows print interface wait indefinitely even though basic print data can still be sent.

Disabling bidirectional support is therefore a useful diagnostic test.

It may reduce status-monitoring functionality, but basic printing is the first objective.

24. Restart the Windows Print Spooler

If the printer remains unresponsive, restart the Print Spooler.

Open Administrator Command Prompt:

net stop spooler

Wait for it to stop, then:

net start spooler

Alternatively:

Win + R → services.msc

Find:

Print Spooler

and restart it.

If jobs are permanently stuck, investigate the spool queue before deleting anything.

25. Clear a Stuck Print Queue Carefully

If Print Spooler cannot process jobs:

net stop spooler

Check:

C:\Windows\System32\spool\PRINTERS

Stuck spool files may exist there.

After confirming that no required print jobs need to be preserved, clear the stuck queue and restart:

net start spooler

Do not routinely delete spool files while the Print Spooler service is running.

26. Avoid Repeated Full HP Software Installation

Once the HP setup program explicitly reports that Windows is unsupported, repeatedly executing the same installer is unlikely to solve the problem.

The more practical Windows 7 troubleshooting path is:

Confirm USB hardware detection
        ↓
Confirm USB Printing Support
        ↓
Identify Hardware ID
        ↓
Identify USB00x port
        ↓
Confirm/install PCL3 driver
        ↓
Create clean local printer queue
        ↓
Disable bidirectional support if necessary
        ↓
Print test page

Treat scanner/software functionality separately.

27. Printing and Scanning Are Separate Problems

Getting the HP Smart Tank 585 to print does not automatically mean scanning will work.

The scanner may require:

• a compatible imaging driver,
• WIA support,
• HP scan components,
• additional multifunction-device drivers.

Therefore, establish printing first.

After printing is stable, examine:

Device Manager → Imaging devices

and test:

Windows Fax and Scan

if an appropriate WIA driver is present.

The modern HP Smart application should not be considered mandatory for basic legacy printing.

28. Condition: Two "Smart Tank 580-590 Series" Devices Show Code 28

Do not assume both missing devices are printer drivers.

A multifunction printer exposes several USB interfaces.

If:

USB Printing Support                    Working
PCL3 printer driver                     Working
Imaging device                          Present
Smart Tank interface #1                 Code 28
Smart Tank interface #2                 Code 28

the Code 28 interfaces may correspond to additional HP functionality.

Check each one's Hardware Ids and MI_xx interface number before deciding which driver is needed.

If basic printing works, unnecessary auxiliary components should not be allowed to destabilize an otherwise functional legacy installation.

29. Recommended Windows 7 Prerequisites

For legacy Windows 7 SP1 systems, ensure the operating system has the servicing and signing prerequisites required by later Microsoft-signed software.

Important Windows 7 updates historically include SHA-2 and servicing-stack support.

Examples include:

KB4490628
KB4474419

A fully patched Windows 7 SP1 installation is considerably more likely to handle later signed drivers and runtime components than an original unpatched Windows 7 installation.

Always obtain Microsoft components from legitimate Microsoft sources.

30. Do Not Download Random DLL Files

Errors involving:

KERNEL32.dll
api-ms-win-crt-runtime-l1-1-0.dll
ucrtbase.dll

should not be "fixed" by downloading individual DLLs from third-party DLL websites.

Doing so can introduce:

• wrong architecture,
• incorrect Windows version,
• dependency mismatches,
• malware,
• system instability,
• boot failures.

Repair the appropriate Microsoft runtime or Windows servicing component instead.

31. Practical Diagnostic Matrix

Condition	Likely Meaning	Recommended Action
HP setup says Windows unsupported	HP setup wrapper rejects Windows 7	Stop repeatedly running full installer; investigate basic driver
PackageIdFromFullName missing	New Edge/WebView2 component on Windows 7	Use compatible legacy runtime only if required
WebView2 Catalog package says Unknown Installer Error	Catalog wrapper isn't behaving like normal setup	Inspect/extract correct payload
Extracted 102~ reports 16-bit application	Wrong embedded object renamed to EXE	Return to original package and extract actual payload
WebView2 109 folder exists	Legacy runtime installed	Stop reinstalling WebView2
USB Printing Support appears	Windows recognizes printer USB interface	Identify print port/driver association
Smart Tank shows Code 28	Driver missing for that interface	Check Hardware IDs
PCL3 V3 appears	Printer driver is installed	Create/repair queue
Printer Properties cannot be displayed	Queue/driver/port issue	Verify queue and port
Printer Properties hangs	Driver/device communication issue	Test without bidirectional support
WMIC UCRT error	Windows runtime issue	Repair UCRT separately
Test page prints	Basic printing successful	Troubleshoot scanner/additional features separately

32. Recommended Troubleshooting Sequence

For technicians dealing with an HP Smart Tank 585 on Windows 7 x64, the most efficient order is:

1. Verify Windows 7 SP1 and architecture.
2. Connect the HP printer directly by USB.
3. Confirm USB Composite Device and USB Printing Support.
4. Record Hardware IDs.
5. Do not repeatedly run an HP installer that explicitly rejects Windows 7.
6. Install WebView2 109 only if a genuinely required legacy component needs it.
7. Verify WebView2 installation by checking its application folder.
8. Determine which USB00x port belongs to the Smart Tank.
9. Confirm the HP Smart Tank 580-590 series PCL3 (V3) driver is installed.
10. Create a fresh local printer queue.
11. Associate it with the verified USB port.
12. Disable bidirectional support if Printer Properties hangs.
13. Restart Print Spooler if necessary.
14. Print a Windows test page.
15. Only after printing works, troubleshoot scanning and auxiliary HP components.

Frequently Asked Questions

1. Can HP Smart Tank 585 be installed on Windows 7?

Current HP software may reject Windows 7. Basic printing may nevertheless be technically achievable in some environments using an appropriate printer driver and manual queue configuration. This should be treated as a legacy workaround rather than guaranteed official support.

2. Why does HP setup say "This software does not support this version of Windows"?

The setup application has detected Windows 7 and determined that the package or one of its required components does not support that operating system.

3. Does installing WebView2 make the HP installer support Windows 7?

Not necessarily. WebView2 may satisfy one dependency, but the HP setup program can independently enforce its own minimum Windows version.

4. Which WebView2 version is relevant to Windows 7?

The Microsoft Edge/WebView2 109 generation is the final generation associated with Windows 7 compatibility. A commonly encountered build is 109.0.1518.140.

5. Why does current WebView2 fail on Windows 7?

Modern WebView2/Edge components use Windows functionality that is not available on Windows 7.

6. What does PackageIdFromFullName in KERNEL32.dll mean?

It generally indicates that software is calling a Windows API that the installed operating system does not provide as expected. Do not replace KERNEL32.dll manually.

7. Why did the WebView2 installer show "Unknown Installer Error"?

A Microsoft Update Catalog package may be an update/distribution wrapper rather than a conventional interactive installer.

8. Why did an extracted WebView2 file show "Unsupported 16-Bit Application"?

If an anonymous temporary file such as 102~ was renamed to .exe, it may not have been the actual executable payload.

9. Where can I verify WebView2 109 installation?

Check:

C:\Program Files (x86)\Microsoft\EdgeWebView\Application

A folder such as:

109.0.1518.140

indicates the installed runtime version.

10. What is HP Smart Tank 580-590 series PCL3 (V3)?

It is a printer-driver/queue designation for the Smart Tank 580-590 family. The Smart Tank 585 belongs to this product family.

11. What does Code 28 mean in Device Manager?

Code 28 means Windows has detected a device/interface but does not currently have its driver installed.

12. Can printing work if some HP devices still show Code 28?

Potentially yes. A multifunction device exposes several interfaces. An auxiliary interface can lack a driver while the basic USB printing interface functions.

13. What does VID_03F0 mean?

VID_03F0 is HP's USB vendor identifier and helps confirm that the detected USB interface belongs to HP hardware.

14. What does MI_01 mean in a USB Hardware ID?

MI_01 identifies an interface within a USB composite device. Other functions may appear as different MI_xx interfaces.

15. What is USB Printing Support?

It is Windows' USB printer-class support layer that connects a USB printer interface to the Windows printing subsystem.

16. Which port should HP Smart Tank 585 use?

Use the USB virtual printer port that Windows has associated with the Smart Tank, such as USB001. Do not assume the port number; verify it.

17. How can I determine a printer's port from Command Prompt?

Where WMIC is working:

wmic printer get name,portname,drivername

18. How can I check the printer port without WMIC?

Use:

reg query "HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers" /s /v Port

19. Why does my HP LaserJet use USB002 while the Smart Tank uses USB001?

USB00x numbers are logical printer ports allocated by Windows. They do not correspond directly to physical USB socket numbers.

20. Why does Printer Properties say the printer is not connected to the network when it is USB?

The message can be generic. A damaged queue, incorrect port or driver communication failure can produce misleading network-oriented wording.

21. Why does Printer Properties become "Not Responding"?

The driver may be waiting for device-status or bidirectional communication that does not complete correctly on the legacy operating system.

22. Should I disable bidirectional support?

It is a useful troubleshooting test when the queue is correctly assigned but Printer Properties hangs. It may reduce device-status functionality.

23. Should I delete the existing HP printer immediately?

No. Create and test a clean queue first. Delete old queues only after confirming the replacement works.

24. Can I install the printer using Add Local Printer?

Yes. If the driver is already installed, creating a local printer and assigning the verified USB00x port is often an effective troubleshooting technique.

25. Can I use Have Disk?

Yes, provided you have the correct compatible INF driver for the Smart Tank family.

26. Does installing the PCL3 driver automatically install the scanner?

No. Printing and scanning use different Windows device interfaces and may require different drivers.

27. Can Windows Fax and Scan work with the HP 585?

Potentially, if Windows has a compatible WIA scanner driver installed. This should be tested separately after printing is stable.

28. Why does WMIC give an api-ms-win-crt-runtime error?

The Windows 7 Universal C Runtime environment may be incomplete or inconsistent. Repair the Microsoft runtime rather than downloading individual DLL files.

29. Should I download api-ms-win-crt-runtime-l1-1-0.dll from a DLL website?

No. Install or repair the proper Microsoft runtime/Windows update package.

30. Should I replace KERNEL32.dll to fix WebView2?

No. Replacing KERNEL32.dll manually can seriously damage Windows.

31. Should I keep WebView2 109 installed?

If legacy software on that machine requires it, it may need to remain. However, it is obsolete software on an unsupported operating system and should not be treated as equivalent to a current secure WebView2 installation.

32. Why does the HP Smart Tank appear several times in Device Manager?

Because the printer is a USB multifunction/composite device containing multiple interfaces for printing, scanning and additional functions.

33. Is USB001 definitely always the HP 585?

No. The port assignment varies by computer. Verify it using the registry, WMIC or the printer configuration.

34. What should I do if the PCL3 driver exists but no test page prints?

Verify the USB port, disable bidirectional support as a test, restart Print Spooler and check for stuck jobs.

35. What should I do if USB Printing Support does not appear?

Try another USB cable/port, reconnect the printer directly rather than through a hub, and inspect Device Manager for an unknown USB device.

36. Should I use a USB hub?

For troubleshooting, no. Connect the printer directly to the PC.

37. Can I install a random older HP DeskJet driver?

This is not recommended. Use a driver whose INF explicitly supports the Smart Tank hardware/model.

38. Should I install x86 drivers on Windows 7 x64?

The local printer driver should match the Windows architecture unless a specific supported cross-architecture scenario applies.

39. Does WebView2 installation guarantee HP Smart functionality?

No. HP Smart and modern HP setup applications can have additional operating-system requirements beyond WebView2.

40. What is the safest goal for this Windows 7 installation?

Prioritize basic, reliable printing first. Treat scanning, status monitoring, cloud services and modern HP software as separate compatibility questions.

Conclusion

Installing an HP Smart Tank 585 on Windows 7 64-bit is not a normal modern HP installation scenario. The biggest mistake is treating every error as one problem.

There are several distinct layers:

Windows 7 compatibility
        ↓
Microsoft runtime/WebView2 compatibility
        ↓
HP setup application compatibility
        ↓
USB hardware detection
        ↓
USB Printing Support
        ↓
HP PCL3 driver
        ↓
USB001/USB00x port
        ↓
Windows printer queue
        ↓
Bidirectional communication
        ↓
Printing
        ↓
Scanner/additional functions

A failure in the HP setup application does not necessarily mean that the USB printer hardware is undetectable. Likewise, the presence of a PCL3 driver does not guarantee that a functional printer queue has been created.

For Windows 7 systems, troubleshoot each layer independently. Confirm the hardware ID, identify the correct USB port, establish a clean printer queue using the appropriate PCL3 driver, and test basic printing before attempting scanner, status-monitoring or other multifunction features.

Because Windows 7 and WebView2 109 are obsolete and no longer receive normal current-platform security support, this procedure should be regarded as a legacy compatibility workaround. Where possible, migrating the computer to a currently supported Windows release remains the preferred long-term solution.

Tags

#HPSmartTank585 #HPSmartTank580 #HPSmartTank590 #HPSmartTank #HP585 #HPPrinter #HPPrinterDriver #Windows7 #Windows7x64 #Windows7Printer #HPWindows7 #PrinterInstallation #PrinterDriver #PCL3 #PCL3V3 #HPDriver #USBPrinter #USB001 #USBPrintingSupport #PrinterPort #PrinterTroubleshooting #HPPrinterTroubleshooting #Code28 #DeviceManager #HardwareID #VID03F0 #USBCompositeDevice #WebView2 #WebView2Runtime #WebView2109 #MicrosoftEdgeWebView2 #WebView2Windows7 #MicrosoftEdgeUpdate #PackageIdFromFullName #KERNEL32 #PrinterProperties #PrintSpooler #Spooler #BidirectionalSupport #AddLocalPrinter #HaveDisk #INFDriver #HPScanner #WindowsFaxAndScan #UCRT #WMIC #LegacyWindows #PrinterNotResponding #HPSetupError #TechnicalSupport