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Blue Screen Errors in Windows 10 / Windows 11 – Causes, Analysis, and Resolution Guide – Bison Knowledgebase

Blue Screen Errors in Windows 10 / Windows 11 – Causes, Analysis, and Resolution Guide

Blue Screen errors—commonly known as BSOD (Blue Screen of Death)—are critical system failures in Windows 10 and Windows 11. They occur when the operating system encounters a condition from which it cannot safely recover. To protect data integrity, Windows halts execution and displays a stop error with a diagnostic code.

This knowledge base article provides a technical, structured guide to understanding, diagnosing, and resolving Blue Screen errors in Windows 10 and Windows 11 systems.


Technical Explanation

What Is a Blue Screen Error?

A Blue Screen error occurs when:

  • The Windows kernel detects a fatal error

  • A hardware or driver operation violates system safety

  • Memory corruption or illegal instructions are detected

At this point, Windows triggers a bug check, writes a memory dump (if enabled), and stops the system.


Common Components Involved

  • Kernel-mode drivers

  • Device firmware

  • RAM and CPU

  • Storage controllers

  • System files

  • Antivirus and low-level utilities


Typical BSOD Information Displayed

  • Stop Code (e.g., IRQL_NOT_LESS_OR_EQUAL)

  • Failing driver/module (optional)

  • QR code (Windows 11)

  • Dump file reference


Common Blue Screen Stop Codes

Stop CodeLikely Cause
IRQL_NOT_LESS_OR_EQUALFaulty driver or memory
SYSTEM_SERVICE_EXCEPTIONDriver or system file corruption
MEMORY_MANAGEMENTRAM issues
PAGE_FAULT_IN_NONPAGED_AREADriver or disk error
CRITICAL_PROCESS_DIEDCorrupt system files
KMODE_EXCEPTION_NOT_HANDLEDIncompatible drivers
DPC_WATCHDOG_VIOLATIONStorage or chipset driver issues
WHEA_UNCORRECTABLE_ERRORCPU or hardware failure


Use Cases

When BSODs Commonly Occur

  • After Windows updates

  • During driver installation

  • While gaming or using heavy applications

  • During system startup or shutdown

  • After hardware upgrades (RAM, SSD, GPU)

Who This Guide Is For

  • IT administrators

  • Desktop support engineers

  • System integrators

  • Power users

  • SMB IT service providers


Step-by-Step Troubleshooting & Resolution

Step 1: Note the Stop Code

  • Record the exact STOP CODE

  • Check if a driver name is mentioned

  • Determine whether the crash is repeatable


Step 2: Boot into Safe Mode

Safe Mode loads Windows with minimal drivers.

Steps

  1. Hold Shift → Restart

  2. Troubleshoot → Advanced options

  3. Startup Settings → Restart

  4. Press 4 (Safe Mode)

If BSOD does not occur in Safe Mode, the issue is usually a third-party driver or software.


Step 3: Check System Files

Run System File Checker

sfc /scannow

Repair Windows Image

DISM /Online /Cleanup-Image /RestoreHealth


Step 4: Check Disk for Errors

chkdsk C: /f /r

(Reboot required)


Step 5: Analyze Memory (RAM)

Run Windows Memory Diagnostic:

mdsched.exe
  • Choose Restart now and check for problems

  • Replace faulty RAM if errors are detected


Step 6: Update or Roll Back Drivers

Focus on:

  • Graphics driver

  • Storage controller

  • Network adapter

  • Chipset drivers

Device Manager

devmgmt.msc


Step 7: Review Minidump Files (Advanced)

Minidump location:

C:\Windows\Minidump\

Basic analysis tools:

  • WinDbg

  • BlueScreenView

Look for:

  • Repeated driver names

  • Kernel modules involved


Common Issues & Fixes

Issue: BSOD After Windows Update

Fix

  • Roll back recent update

  • Update drivers from OEM website

  • Run DISM + SFC


Issue: BSOD During Gaming

Fix

  • Update GPU drivers

  • Check CPU/GPU temperatures

  • Disable overclocking


Issue: Random BSODs

Fix

  • Test RAM

  • Check SSD health

  • Remove third-party antivirus temporarily


Issue: BSOD on Startup

Fix

  • Boot to Safe Mode

  • Disable startup services

  • Perform Startup Repair


Security Considerations

  • BSODs can be triggered by kernel-level malware

  • Rootkits may corrupt system drivers

  • Always verify drivers from trusted vendors

  • Avoid cracked software or unsigned drivers

  • Keep Secure Boot enabled when possible


Best Practices to Prevent BSODs

  • Keep Windows fully updated

  • Use OEM-certified drivers

  • Avoid unnecessary kernel-level utilities

  • Do not mix incompatible RAM modules

  • Monitor system temperatures

  • Maintain regular backups

  • Enable automatic memory dump creation

  • Test hardware after upgrades


When to Reinstall Windows

Consider a clean OS reinstall if:

  • BSOD persists after hardware checks

  • Multiple system files are corrupted

  • Malware infection is suspected

  • System instability continues across updates


Conclusion

Blue Screen errors in Windows 10 and Windows 11 are serious but diagnosable and fixable in most cases. They typically originate from faulty drivers, failing hardware, corrupted system files, or incompatible software.

A structured troubleshooting approach—starting with Safe Mode, system file checks, driver analysis, and hardware testing—allows IT professionals to resolve BSOD issues efficiently while maintaining system stability and data integrity.


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