Google Workspace partners may encounter the following error while accessing the Partner Billing or performing billing-related operations:
Error: Cannot perform the operation because the account is ACCOUNT_STATUS_DELINQUENT
Code: 9
TraceId: -XXX765551688187163
This Knowledge Base article explains why this error occurs on the Google Workspace Partner Billing page, its technical meaning, impact, and how to resolve it safely and permanently.
The guidance is intended for Google Workspace Partners, resellers, IT administrators, and billing managers.
Applies to Google Workspace Partner / Reseller Billing
Applies to Partner Console, Billing Accounts, and Customer Subscriptions
Does not indicate a product outage or configuration issue
ACCOUNT_STATUS_DELINQUENT?ACCOUNT_STATUS_DELINQUENT means the partner billing account is not in good standing due to one or more unpaid or failed billing events.
Google enforces billing compliance at the partner account level, not just individual customers.
9Internal Google billing enforcement code
Indicates restricted billing operations
Triggered before allowing:
Invoice generation
Customer provisioning
License changes
Subscription renewals
TraceIdUsed internally by Google Support
Helps identify the exact billing failure event
Required when escalating to Google Partner Support
When this error is active:
❌ Cannot access Partner Billing dashboard
❌ Cannot add or renew customer licenses
❌ Auto-renewals may fail
❌ New customer onboarding blocked
❌ Revenue flow interrupted
Existing customer services may continue temporarily, but are at risk.
Failed partner auto-debit
Overdue partner invoice
Expired credit card or bank mandate
Billing profile suspended
Currency or tax profile mismatch
Partner agreement billing grace period expired
Sign in with primary partner admin account
Open Partner Console
Navigate to:
Check for:
Overdue invoices
Failed payment attempts
“Past Due” or “Suspended” billing status
Notifications or alerts
Actions:
Pay all pending invoices
Update payment method:
Credit Card
Bank Auto-debit
Confirm billing address & tax details
Important: Partner billing must be cleared even if customer billing is healthy
Ensure:
Billing account status = Active
Payment method = Verified
No compliance or tax holds
Typical restoration time: 5–30 minutes
In rare cases: up to 24 hours
Provide:
Partner ID
Billing Account ID
Error Code: 9
TraceId: -385765551688187163
Screenshot + timestamp
No system or CLI commands are applicable.
This issue is entirely billing-side, enforced at Google’s backend.
| Issue | Cause | Fix |
|---|---|---|
| Invoice shows paid but error persists | Backend sync delay | Wait 30–60 minutes |
| Payment keeps failing | Card expired / limit | Add alternate payment |
| Only some admins see billing | Insufficient role | Assign Billing Admin role |
| Error returns after fix | Auto-debit disabled | Enable auto-renewal |
Billing suspension protects against unauthorized usage
Prevents accidental license overuse
Ensures partner compliance with financial agreements
TraceId prevents exposure of internal billing data
Never share:
Full card details
Banking credentials
Internal billing screenshots publicly
Enable billing alert emails
Maintain backup payment method
Review partner invoices weekly
Avoid running customer provisioning near due dates
Assign at least two Billing Admins
Keep tax and GST details updated (important for India)
❌ Not a Google Workspace outage
❌ Not an admin role issue
❌ Not a browser or cache problem
❌ Not a license configuration bug
The ACCOUNT_STATUS_DELINQUENT (Code 9) error on the Google Workspace Partner Billing page is a billing enforcement mechanism, not a technical failure.
Once all partner billing dues are cleared and payment methods verified, access is automatically restored without any configuration changes.
If resolution is delayed beyond 24 hours, escalate using the TraceId for fastest support action.
