Tally Solutions provides multiple official support channels for users of Tally Prime, covering technical issues, licensing, compliance, data errors, and functional guidance.
This article explains all verified support options, including phone numbers, WhatsApp support, email, help portal, discussion forum, webinars, and in-product help, along with best practices for faster resolution.
Tally support is delivered through five structured layers:
Direct Support (Call / Email / WhatsApp)
Tally Help (Online Knowledge Base)
In-Product Help within Tally Prime
TallyCare Discussion Forum
Training & Webinars
Each layer serves a specific purpose, explained below.
| Type | Contact Number |
|---|---|
| Customer Care | +91 8068103666 |
| Alternate Line | +91 8025638240 |
| Toll-Free | 1800 309 8859 |
Recommended for:
License activation issues
Installation failures
Urgent functional problems
Connectivity / Tally.NET issues
support@tallysolutions.com
Use email for:
Error screenshots & logs
Data corruption cases
Compliance queries (GST, TDS, Audit)
Follow-ups on unresolved issues
Always include:
Company name
Tally Serial / License Number
TallyPrime version
Exact error message
Available for:
Quick guidance
Navigation help
Help topic redirection
Status updates
⚠️ Note:
WhatsApp is guidance-oriented, not meant for complex data correction or deep troubleshooting.
Tally Help is the official documentation portal containing:
Step-by-step procedures
Error explanations
Feature usage guides
Statutory compliance articles
Access:
From browser → Tally Help
From software → Help → Tally Help
Key Help Topics
Installation & Upgrade
License Management
Company Creation
Backup & Restore
GST / TDS / TCS
Inventory & Payroll
Reports & Reconciliation
Context-sensitive help (based on current screen)
Keyboard shortcuts
Feature explanations
Direct links to Tally Help articles
✔️ Best for day-to-day usage doubts
A moderated discussion forum where users can:
Ask functional questions
Discuss real-world scenarios
Get clarifications from Tally experts
Availability
? 10:00 AM – 7:00 PM
? Monday to Saturday
Topics Covered
Accounting practices
GST filing issues
Migration problems
Common configuration mistakes
Tally conducts official webinars for:
New features in Tally Prime
GST & compliance changes
Best practices
Performance optimization
✔️ Recommended for
Accountants
IT administrators
Tally partners
AMC service providers
| Issue Type | Best Support Channel |
|---|---|
| License not activating | Phone / Email |
| Data corruption | Email + Phone |
| GST mismatch | Tally Help + Forum |
| How-to guidance | In-Product Help |
| Urgent system issue | Phone |
| Feature understanding | Webinar / Help |
| Navigation doubt |
| Issue | Likely Cause | Recommended Action |
| Activation failed | Firewall / wrong serial | Call support |
| Company not opening | Data damage | Restore backup |
| GST reports mismatch | Master config error | Check GSTIN & rates |
| Slow performance | Large data | Split / compact data |
| Tally.NET login fail | Credential issue | Reset via email |
Never share license file or passwords on WhatsApp
Verify emails end with @tallysolutions.com
Take full backup before troubleshooting
Avoid unknown third-party “Tally support” calls
Keep Tally Prime updated
Maintain daily backups
Document error messages exactly
Use In-Product Help before raising tickets
For AMC clients, maintain license & version records
Tally Solutions provides a well-structured, multi-channel support system for Tally Prime users. By choosing the right support channel for the right issue, users can significantly reduce downtime and resolution time. For businesses, accountants, and IT service providers, combining Tally Help, in-product support, and direct contact ensures smooth and compliant operations.
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