Remote support software has become an essential component of modern IT infrastructure. IT administrators, helpdesk technicians, managed service providers (MSPs), software vendors and support companies use these applications to access computers remotely, troubleshoot problems and assist users without physically visiting their location.

Popular products include TeamViewer, AnyDesk, UltraViewer, Splashtop, Zoho Assist, ScreenConnect, LogMeIn Rescue, RustDesk, Chrome Remote Desktop and Microsoft Quick Assist.

Although these products perform similar basic functions, there can be major differences in:

• Performance
• Licensing
• Security
• Unattended-access capabilities
• Administrative controls
• Session logging
• File transfer
• Multi-monitor support
• Mobile support
• Enterprise deployment
• Technician management
• Self-hosting
• Scalability
• Cost

Remote access also introduces an important security consideration: the same technology that allows a legitimate technician to control a computer can be abused by criminals if access is improperly granted or credentials are compromised.

Therefore, choosing remote-support software should be considered both an IT productivity decision and a cybersecurity decision.

1. What Is Remote Support Software?

Remote support software allows one computer—the technician or controlling system—to remotely view or control another computer—the host, client or endpoint.

Once connected, the technician may be able to:

• View the remote desktop
• Control the keyboard and mouse
• Run applications
• Install or uninstall software
• Change Windows settings
• Transfer files
• Access Device Manager
• Restart services
• Troubleshoot printers
• Diagnose network problems
• Reboot the computer
• Reconnect after reboot
• Use administrative privileges
• Communicate through text or voice
• Record support sessions

The exact capabilities depend upon the remote-support product and subscription.

2. How Remote Support Software Works

Most modern remote-support applications use a brokered connection architecture.

A typical connection works approximately as follows:

Technician PC → Internet → Vendor/Broker/Relay Infrastructure → Customer PC

The customer and technician applications normally establish outbound connections to the provider's infrastructure.

This provides an important advantage: administrators usually do not have to configure traditional inbound port forwarding on the customer's router.

3. NAT Traversal

Most home and business computers operate behind:

• NAT routers
• Firewalls
• Broadband routers
• Corporate gateways

Directly connecting from the Internet to such systems can therefore be difficult.

Remote-support platforms typically use technologies such as:

• Connection brokers
• NAT traversal
• Relay servers
• Direct peer-to-peer connections where possible
• Encrypted outbound connections

If a direct connection cannot be established, traffic may be routed through the provider's relay infrastructure.

4. Attended vs Unattended Remote Access

This is one of the most important concepts to understand.

Attended Remote Support

The user is physically present and intentionally starts or approves the remote session.

Typical workflow:

User contacts support → Technician verifies user → User starts remote-support tool → Temporary code is provided → User approves connection → Technician provides support → Session ends

This is generally preferable for normal customer support.

Unattended Remote Access

Software is permanently installed on the computer and runs as a Windows service.

The technician can potentially connect without somebody being physically present.

Typical uses include:

• Servers
• Branch-office PCs
• Managed desktops
• POS systems
• Accounting servers
• Remote office systems
• MSP-managed endpoints

Unattended access is extremely useful but should have significantly stronger security controls.

5. Popular Remote Support Tools

TeamViewer

TeamViewer is one of the best-known commercial remote-access platforms.

Common capabilities include:

• Attended remote support
• Unattended access
• File transfer
• Multi-monitor support
• Remote printing
• Device management
• Administrative controls
• MFA/2FA
• Session management
• Enterprise deployment options

Advantages

• Mature remote-support ecosystem
• Wide operating-system support
• Suitable for businesses and enterprise environments
• Strong centralized administration options
• Good performance across different Internet connections

Limitations

• Commercial licensing can become expensive
• Licensing structure may be more than small support organizations require
• Its popularity also makes users familiar with it from legitimate support as well as remote-access scams

6. AnyDesk

AnyDesk became popular largely because of its lightweight client and responsive remote desktop.

Typical features include:

• Remote desktop
• Portable client
• Unattended access
• File transfer
• Clipboard synchronization
• Session permissions
• Multi-monitor operation
• Remote restart
• Administrative deployment options

Advantages

• Lightweight
• Easy for customers to launch
• Responsive interface
• Suitable for quick support sessions
• Good performance on many lower-bandwidth connections

Limitations

• Proper unattended-access configuration is essential
• Administrators should tightly control installation and permissions
• Users must be trained against fraudulent remote-support requests

7. UltraViewer

UltraViewer is commonly used for straightforward Windows remote-support sessions.

Advantages

• Simple user interface
• Easy for inexperienced customers
• Quick setup
• Suitable for basic support
• Free usage options are available

Limitations

Compared with enterprise-focused platforms, organizations should carefully evaluate requirements for:

• Centralized device administration
• SSO
• Advanced auditing
• Enterprise policies
• Large-scale endpoint deployment
• Compliance
• Advanced access governance

UltraViewer may therefore be suitable for simple support requirements while larger organizations may prefer platforms offering more centralized governance.

8. Splashtop

Splashtop provides several remote-access and support products aimed at individuals, businesses and IT teams.

It is frequently considered when organizations want a balance between:

• Performance
• Features
• Administrative control
• Cost

It can be particularly attractive where remote desktop responsiveness is important.

9. Zoho Assist

Zoho Assist is designed around remote-support and unattended-access workflows.

Common advantages include:

• Browser-oriented technician workflows
• Customer support sessions
• Unattended computers
• Technician management
• Reporting
• Integration with broader support ecosystems

It can be useful for organizations already using Zoho products or those wanting a helpdesk-oriented remote-support platform.

10. ScreenConnect / ConnectWise

ScreenConnect is commonly associated with professional IT support and MSP environments.

Its strengths can include:

• Unattended endpoint management
• Technician workflows
• Administrative flexibility
• Session management
• Advanced support capabilities

Because powerful remote-management software provides substantial control over endpoints, access should be protected with strong authentication and auditing.

11. LogMeIn Rescue

LogMeIn Rescue is primarily positioned toward professional and enterprise remote support.

It is useful where organizations require structured technician-to-customer support rather than simply remote desktop access.

Potential benefits include:

• Centralized technician management
• Enterprise support workflows
• Reporting
• Session auditing
• Large-scale support operations

The main consideration for smaller organizations is usually commercial cost.

12. RustDesk

RustDesk is particularly interesting because it offers open-source and self-hosting possibilities.

Instead of depending entirely upon a third-party relay infrastructure, organizations can deploy their own supporting infrastructure.

Potential advantages include:

• Greater infrastructure control
• Self-hosting
• Open-source ecosystem
• Reduced reliance on third-party relay infrastructure
• Suitable for technically capable organizations

However, self-hosting transfers responsibility to your organization.

You become responsible for:

• Server security
• Updates
• Authentication
• Firewall configuration
• Availability
• Monitoring
• Backups
• Logging
• Incident response

Self-hosted does not automatically mean more secure. Security depends upon how well the infrastructure is configured and maintained.

13. Chrome Remote Desktop

Chrome Remote Desktop provides a relatively simple remote-access solution associated with a Google account.

Advantages include:

• Free
• Simple configuration
• Useful for personal remote access
• Cross-platform availability

However, it provides fewer advanced helpdesk and enterprise-management capabilities than specialized remote-support platforms.

14. Microsoft Quick Assist

Microsoft Quick Assist is particularly useful for Windows-to-Windows attended support.

It is suitable when:

• The customer uses Windows
• Temporary assistance is required
• You do not need a permanent unattended agent
• Basic remote troubleshooting is sufficient

For many organizations, Quick Assist can serve as a useful secondary or emergency support method.

15. Feature Comparison

Product	Best Suited For	Attended	Unattended	File Transfer	Enterprise Management	Self-Hosting
TeamViewer	Business/Enterprise	Yes	Yes	Yes	Strong	No
AnyDesk	SME/IT Support	Yes	Yes	Yes	Yes	Deployment dependent
UltraViewer	Basic Support	Yes	Limited/Use-case dependent	Yes	Basic	No
Splashtop	Business/MSP	Yes	Yes	Yes	Strong	Product dependent
Zoho Assist	Helpdesk	Yes	Yes	Yes	Strong	No
ScreenConnect	MSP/IT Teams	Yes	Yes	Yes	Strong	Deployment dependent
LogMeIn Rescue	Enterprise Support	Yes	Product dependent	Yes	Strong	No
RustDesk	Technical/Self-hosted environments	Yes	Yes	Yes	Depends on deployment	Yes
Chrome Remote Desktop	Personal/Basic	Yes	Yes	Limited workflow	Basic	No
Quick Assist	Windows Helpdesk	Yes	No traditional persistent support model	Limited	Basic	No

Features and licensing change over time. Verify current capabilities with the relevant vendor before purchasing or deploying a product.

16. Which Remote Support Software Is Fastest?

There is no universally fastest remote-support application.

Performance depends heavily upon:

Remote performance = Network quality + Latency + Codec efficiency + Routing + Host performance + Display settings

Important factors include:

• Internet latency
• Packet loss
• Jitter
• Upload bandwidth
• Download bandwidth
• Wi-Fi quality
• CPU performance
• GPU acceleration
• Desktop resolution
• Number of monitors
• Frames per second
• Direct versus relay connection

A 100 Mbps connection with severe packet loss can perform worse than a stable 20 Mbps connection.

17. Improving Slow Remote Desktop Performance

If remote support feels slow:

Check latency

Run:

ping 8.8.8.8 -t

Look for:

• High latency
• Request timeouts
• Large latency fluctuations

Prefer Ethernet

Where possible:

Ethernet > Good Wi-Fi > Weak Wi-Fi

Reduce display quality

Try:

• Lower resolution
• Lower color quality
• Lower FPS
• Disable wallpaper
• Disable Windows animations
• Optimize for speed

Check CPU utilization

If the remote PC CPU is constantly near 100%, encoding and transmitting the screen may become slow.

18. Remote Support Software and Malware

A critical distinction must be understood:

A legitimate remote-support application is not automatically malware simply because criminals can misuse it.

Attackers frequently prefer legitimate administration tools because they already provide remote-control capabilities.

This is often called abuse of legitimate or dual-use software.

19. Typical Remote Support Scam

A common attack may proceed like this:

Fake call/email/popup → Victim contacts attacker → Attacker asks victim to install remote software → Victim shares session code → Attacker obtains control → Credentials/data are accessed → Additional malware or persistent access may be installed

The biggest vulnerability may therefore be social engineering rather than the remote-support software itself.

20. Never Allow Unknown Callers Remote Access

Users should be trained never to provide remote access simply because someone claims to represent:

• Microsoft
• Google
• A bank
• Income Tax Department
• GST Department
• Antivirus company
• ISP
• Computer manufacturer
• E-commerce company
• Payment provider
• Technical support

Verify the organization independently before providing access.

21. Never Open Banking During a Remote Session

While somebody has remote control of your computer, avoid opening:

• Internet banking
• Credit-card portals
• UPI applications
• Password managers
• Email containing OTPs
• Cryptocurrency wallets
• Financial applications
• Confidential business documents

A malicious remote operator may be able to observe the screen or manipulate applications.

22. Secure Remote Support Architecture for Businesses

A stronger enterprise configuration looks like:

Authorized technician → MFA → Approved support account → Approved remote-support platform → Managed endpoint → Centralized audit logs

This is substantially safer than:

Unknown executable → Shared password → Permanent unattended access

23. Enable Multi-Factor Authentication

Technician accounts should use MFA whenever supported.

Passwords alone should not protect administrative remote access.

Prefer:

Username + Password + MFA

rather than:

Username + Password

24. Avoid Shared Technician Accounts

Do not create one account such as:

support@company

and allow ten technicians to share the same password.

Instead:

• Technician A → Individual account
• Technician B → Individual account
• Technician C → Individual account

This improves accountability.

Audit logs can then identify exactly who connected.

25. Restrict Unattended Access

Unattended access should only be enabled where required.

Good candidates include:

• Servers
• Managed office desktops
• POS systems
• Branch-office computers
• Managed infrastructure

Normal customer computers should generally use attended support unless there is a legitimate reason for persistent access.

26. Use Allowlists Where Available

Configure the product so only authorized accounts or devices can connect.

Conceptually:

Approved technicians → Allow

Unknown accounts → Deny

This provides another security layer if an endpoint ID becomes known.

27. Maintain Session Logs

Organizations should record information such as:

• Technician
• Endpoint
• Date
• Connection time
• Disconnect time
• Session duration
• Authentication method
• File transfers where supported
• Administrative actions where supported

Logs become extremely valuable during security investigations.

28. Session Recording

For sensitive systems, session recording may provide additional accountability.

Before enabling recording, organizations should check applicable:

• Privacy requirements
• Employment policies
• Customer agreements
• Local laws
• Data-retention requirements

Users should be informed where required.

29. Windows: Check Installed Remote Access Software

Administrators can inspect installed applications through:

Settings → Apps → Installed apps

Look for remote-support applications you do not recognize.

For a deeper PowerShell inventory:

$patterns = @(
"TeamViewer",
"AnyDesk",
"UltraViewer",
"Splashtop",
"Zoho",
"ScreenConnect",
"ConnectWise",
"LogMeIn",
"RustDesk"
)

$paths = @(
"HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall\*",
"HKLM:\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\*"
)

Get-ItemProperty $paths -ErrorAction SilentlyContinue |
Where-Object {
    $name = $_.DisplayName
    $name -and ($patterns | Where-Object {$name -like "*$_*"})
} |
Select-Object DisplayName, DisplayVersion, Publisher, InstallDate

30. Check Running Remote Access Processes

PowerShell:

Get-Process |
Where-Object {
$_.Name -match "teamviewer|anydesk|ultraviewer|splashtop|zoho|screenconnect|connectwise|logmein|rustdesk"
} |
Select-Object Name, Id

Remember that name matching is only an initial administrative check and is not a substitute for EDR or forensic investigation.

31. Check Remote Access Services

Run:

Get-Service |
Where-Object {
$_.Name -match "teamviewer|anydesk|ultraviewer|splashtop|zoho|screenconnect|connectwise|logmein|rustdesk"
} |
Select-Object Name, DisplayName, Status, StartType

Unattended remote-support products commonly install Windows services so they can start before user logon.

32. Check Startup Programs

Use:

Get-CimInstance Win32_StartupCommand |
Where-Object {
$_.Command -match "teamviewer|anydesk|ultraviewer|splashtop|zoho|screenconnect|connectwise|logmein|rustdesk"
} |
Select-Object Name, Command, Location, User

Also inspect:

Task Manager → Startup apps

33. What If You Find Unknown Remote Access Software?

Do not immediately assume malware.

First determine:

• Who installed it?
• Is the PC company-managed?
• Does your IT provider use it?
• Is it digitally signed?
• Is unattended access configured?
• Is there an unknown account/password?
• Does the application start automatically?
• When was it installed?

If nobody can explain why it exists, treat the situation as a potential security incident.

34. Recommended Incident Response

If unauthorized remote access is suspected:

1. Disconnect the computer from the network.
2. Do not continue using the machine for sensitive work.
3. Record the remote-software name and configuration.
4. Preserve relevant logs where practical.
5. Remove unauthorized unattended access.
6. Run endpoint security/EDR scans.
7. Check installed applications.
8. Check Windows services.
9. Check startup entries.
10. Check scheduled tasks.
11. Check recently created local users.
12. Review browser extensions.
13. Change potentially exposed passwords from a known-clean device.
14. Revoke active account sessions where appropriate.
15. Re-enable MFA or regenerate recovery codes if compromise is suspected.
16. Review banking and financial accounts if financial information may have been exposed.

For a serious business compromise, preserve evidence and involve qualified cybersecurity professionals before deleting potentially important forensic evidence.

35. Remote Access and Ransomware

Remote-management tools can become dangerous when attackers obtain:

• Administrative credentials
• Persistent unattended access
• RMM credentials
• Local administrator privileges

An attacker with interactive remote control may attempt to:

Access endpoint → Elevate privileges → Disable defenses → Steal credentials/data → Move laterally → Deploy ransomware

This is why remote-support infrastructure should be protected similarly to other privileged administrative systems.

36. Application Control

Organizations can use technologies such as:

• Microsoft AppLocker
• Windows Defender Application Control (WDAC)
• EDR application control
• Software Restriction Policies
• Endpoint-management policies

The objective is to prevent users or attackers from launching arbitrary remote-access utilities.

Instead of allowing every remote-support program, an organization might establish:

Approved remote tool = Allowed

All unauthorized remote-control tools = Blocked

37. Remote Support Through Downloads and Temp Folders

Portable remote-support executables frequently run directly from locations such as:

C:\Users\User\Downloads

or:

%TEMP%

Security teams may therefore monitor remote-control applications executed from user-writable locations.

Do not blindly block these directories globally because legitimate applications also use them. Use controlled application policies, publisher rules or EDR policies appropriate to your environment.

38. Antivirus Detects My Remote Support Tool – Is It Malware?

Not necessarily.

Security products may classify legitimate remote-access software as:

• Remote administration software
• Potentially unwanted application
• Riskware
• Dual-use software
• Remote monitoring tool

The classification indicates that the application provides capabilities that could be abused.

Always download remote-support software from its official vendor source and verify digital signatures where possible.

39. Choosing Remote Support Software

For occasional Windows customer support, consider tools designed for easy attended assistance, including Microsoft Quick Assist and commercial support clients.

For small IT support teams, evaluate:

• AnyDesk
• Splashtop
• Zoho Assist
• TeamViewer

For MSPs and structured IT operations, evaluate products offering:

• Centralized endpoint management
• Technician roles
• Session auditing
• Unattended agents
• Reporting
• MFA
• SSO
• Integrations

For organizations wanting infrastructure control, RustDesk/self-hosted approaches may be worth evaluating, provided the organization has the technical resources to secure and maintain the servers.

40. Do Not Choose Only on Price

A free product may appear attractive, but businesses should evaluate the total requirement.

Consider:

• Number of technicians
• Number of endpoints
• Concurrent sessions
• Attended sessions
• Unattended devices
• Mobile support
• Server access
• File transfer
• Remote printing
• Session recording
• Audit logs
• MFA
• SSO
• Device allowlisting
• Deployment tools
• API/integration
• Support availability
• Compliance requirements

Licensing models and features change frequently, so always verify current pricing and feature limits directly with the vendor before purchase.

41. Recommended Remote Support Strategy for IT Companies

Rather than installing multiple tools everywhere, standardize your environment.

A practical model is:

Primary remote-support platform

Used for normal support and managed devices.

Secondary/fallback platform

Used if the primary service is temporarily unavailable or incompatible.

Windows Quick Assist

Can provide another attended-support option for suitable Windows environments.

This reduces uncontrolled remote-access software across endpoints.

42. Recommended Security Policy

Organizations should consider implementing the following policy:

• Only company-approved remote-support applications may be used.
• Technicians must use individual accounts.
• MFA must be enabled where supported.
• Unattended access requires authorization.
• Permanent remote passwords must be protected.
• Remote access to critical servers should be restricted.
• Sessions should be logged.
• Sensitive systems should receive additional monitoring.
• Employees must reject unsolicited remote-support requests.
• Remote software should be updated regularly.
• Unused remote agents should be removed.
• Departing technicians should immediately lose remote-access privileges.

43. Common Problems and Solutions

Remote session is very slow

Check:

• Internet latency
• Packet loss
• Wi-Fi signal
• CPU utilization
• Resolution
• Multiple monitors
• Display quality
• ISP routing

Reduce quality and test through Ethernet.

Cannot connect after restart

Check whether:

• Unattended service is installed
• Windows service is running
• Startup type is Automatic
• Firewall is blocking connectivity
• Endpoint has Internet connectivity

UAC prompt cannot be controlled

The remote-support session may not have administrative/elevated privileges.

Use the vendor-supported elevation procedure rather than attempting to bypass Windows security.

File transfer is disabled

Check:

• Session permissions
• Technician role
• Endpoint policy
• Subscription limitations
• Security restrictions

Antivirus blocks remote software

Confirm:

• Installer came from official source
• Digital signature is valid
• Application version is current
• Your organization's policy allows the software

Do not create broad antivirus exclusions merely to make remote-control software work.

44. Frequently Asked Questions (FAQ)

Q1. What is remote support software?

Remote-support software allows an authorized technician to view or control another computer over a network or the Internet for troubleshooting and administration.

Q2. Which is better: TeamViewer or AnyDesk?

Both are mature remote-access products. The better choice depends on licensing, number of technicians, endpoint count, security controls, management requirements and support workflow.

Q3. Is UltraViewer free?

UltraViewer has historically offered free usage options along with commercial offerings. Verify current licensing with the vendor before business deployment.

Q4. Is AnyDesk malware?

AnyDesk itself is legitimate remote-access software. However, criminals can misuse legitimate remote-access tools.

Q5. Is TeamViewer a virus?

No. Legitimate TeamViewer software is a remote-access platform. Unauthorized or malicious use of it is a separate security issue.

Q6. Why does antivirus detect remote-access software?

Because remote-control applications provide powerful functionality that attackers can potentially abuse. Some security products classify them as riskware, dual-use applications or potentially unwanted applications.

Q7. Which remote-support software is free?

Examples of products offering free or limited free usage may include Chrome Remote Desktop, Microsoft Quick Assist, RustDesk and certain vendor offerings. Licensing can change, so confirm current terms before business use.

Q8. What is the best free TeamViewer alternative?

The answer depends on requirements. Quick Assist can be useful for Windows attended support, Chrome Remote Desktop for simple access, while RustDesk is particularly interesting for organizations considering self-hosting.

Q9. Can remote-support software work without port forwarding?

Usually yes. Modern products typically establish outbound connections and use NAT traversal or relay infrastructure.

Q10. Does remote support work behind a firewall?

Usually yes, provided required outbound communication is permitted. Restrictive enterprise firewalls, proxies or SSL inspection may require additional configuration.

Q11. What is unattended access?

Unattended access allows an authorized technician to connect without a person being present to manually approve every session.

Q12. Is unattended access safe?

It can be securely deployed when protected with strong authentication, MFA, allowlists, access policies, logging, patching and least privilege.

Q13. Should I leave AnyDesk or TeamViewer permanently installed?

Only if there is a genuine requirement for ongoing remote access. Otherwise, attended or temporary support may reduce unnecessary exposure.

Q14. Can hackers use remote-support software?

Yes. Attackers may trick users into installing legitimate remote-control tools or deploy them after compromising a system.

Q15. Can remote software steal files?

A remote operator may be able to access or transfer files depending upon the permissions granted by the software.

Q16. Can a remote technician see my password?

They may potentially observe information displayed or entered during a session depending on the software, application and permissions. Avoid accessing sensitive accounts during remote-support sessions.

Q17. Should I use Internet banking while somebody controls my PC remotely?

No. Avoid banking and other sensitive financial activities during remote-control sessions.

Q18. Can I block AnyDesk and TeamViewer in my company?

Yes. Enterprises can use application control, endpoint security, firewall policies and software-management solutions to restrict unauthorized remote-support applications.

Q19. What is RustDesk?

RustDesk is a remote-desktop platform notable for open-source and self-hosting possibilities.

Q20. Is self-hosted remote desktop safer?

Not automatically. Self-hosting gives greater control but also makes your organization responsible for securing, patching and monitoring the infrastructure.

Q21. Which tool is best for Windows 11 support?

Several products support Windows 11. Microsoft Quick Assist can be particularly convenient for basic attended Windows support, while commercial products offer additional management features.

Q22. Which remote tool is best for IT companies?

IT companies should prioritize centralized management, MFA, technician accounts, audit logs, unattended-device management and appropriate licensing rather than selecting solely on price.

Q23. Can remote-support software access a Windows Server?

Many commercial remote-access products support Windows Server, but administrators should verify OS compatibility and licensing before deployment.

Q24. Should remote-support accounts have MFA?

Yes. MFA should be considered a baseline security control for technician and administrative accounts wherever supported.

Q25. What should I do if a scammer accessed my computer remotely?

Disconnect the computer from the network, terminate unauthorized remote access, investigate persistence, scan the endpoint, change potentially exposed credentials from a clean device, review account sessions and inspect financial accounts where appropriate.

Conclusion

Remote-support software has become indispensable for modern IT support.

Products such as TeamViewer, AnyDesk, UltraViewer, Splashtop, Zoho Assist, ScreenConnect, LogMeIn Rescue, RustDesk, Chrome Remote Desktop and Microsoft Quick Assist serve different requirements.

There is therefore no single "best" remote-support application for every organization.

For simple customer assistance, ease of use may be the priority.

For professional IT departments and MSPs, priorities should include:

MFA + Individual technician accounts + Endpoint authorization + Central management + Session logging + Least privilege + Application control + User awareness

Most importantly, remember:

Remote-support software should be treated as a privileged administrative tool, not merely as another desktop application.

A properly secured remote-support platform can dramatically improve IT response times and reduce onsite support requirements. An unmanaged remote-access environment, however, can provide attackers with exactly the type of interactive access they need.

The safest strategy is therefore to standardize, authenticate, restrict, monitor, update and audit remote access throughout the organization.

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