HP Laser Printer 13.xx Paper Jam Error – Causes, Locations, and Step-by-Step Fix

The 13.xx paper jam error is one of the most frequent operational errors on HP LaserJet and HP All-in-One (AIO) printers.
It indicates that paper has failed to move correctly through the paper path or that a paper sensor was not triggered as expected.

This article explains the 13.xx error series, jam locations, technical causes, and precise steps to resolve and prevent recurring paper jams.

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What Is HP 13.xx Paper Jam Error?

The 13.xx error code identifies where in the paper path the jam occurred.

Common Variants

• 13.01 – Jam in input tray

• 13.02 – Jam in pickup area

• 13.03 – Jam in registration area

• 13.05 – Jam in fuser

• 13.20 – Jam in duplex unit

The xx value helps technicians locate the exact problem area.

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Technical Explanation

HP Laser printers use multiple optical and mechanical sensors to track paper movement through stages:

1. Pickup

2. Registration

3. Imaging

4. Fusing

5. Exit / Duplex

A 13.xx error occurs when:

• Paper fails to reach the next sensor in time

• A sensor is blocked by debris

• Rollers lose friction

• Paper curls, tears, or misfeeds

The firmware stops printing immediately to prevent mechanical damage.

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Common Use Cases Where This Error Appears

• Using low-quality or damp paper

• Overfilled paper trays

• Torn paper fragments stuck inside

• Worn pickup or feed rollers

• Printing on unsupported media (labels, thick paper)

• Duplex printing with curled paper

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Step-by-Step Troubleshooting & Resolution

Step 1: Power Off Safely

1. Turn OFF printer

2. Unplug power cable

3. Allow printer to cool (important for fuser area)

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Step 2: Remove Jammed Paper (Correct Method)

• Pull paper slowly and evenly

• Always pull in the direction of paper path

• Do not tear paper

⚠ Torn paper pieces are a major cause of repeat jams.

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Step 3: Check All Jam Locations

Inspect carefully:

Area	What to Check
Input tray	Skewed or overloaded paper
Pickup rollers	Smooth or glazed rollers
Registration area	Torn paper bits
Fuser area	Wrinkled or wrapped paper
Duplex unit	Curled paper

Use a torch/flashlight to detect hidden scraps.

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Step 4: Clean Rollers & Sensors

• Use lint-free cloth

• Lightly dampen with water

• Rotate rollers manually while cleaning

• Do NOT use alcohol on rubber rollers

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Step 5: Verify Paper Settings

Ensure:

• Paper size in tray = paper size in driver

• Paper type matches actual media

• Tray guides are snug (not tight)

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Step 6: Test with Known-Good Paper

• Use A4 / Letter, 75–80 GSM

• Print 5–10 test pages

• Avoid duplex initially

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Common Issues & Fixes

Symptom	Root Cause	Fix
Jam repeats same spot	Worn roller	Replace roller
Random jam locations	Damp paper	Replace paper
Jam during duplex	Curled paper	Reduce duplex
Paper crumples	Fuser issue	Inspect fuser
Jam error but no paper	Dirty sensor	Clean sensor

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Security & Safety Considerations

• Always power OFF before accessing internals

• Fuser can cause burn injuries

• Never use sharp tools inside printer

• Dispose damaged paper properly

• Keep printer covers closed during operation

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Best Practices

• Store paper in dry environment

• Fan paper before loading

• Do not mix paper types in same tray

• Replace rollers at maintenance intervals

• Avoid cheap or recycled paper for laser printers

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Conclusion

The HP 13.xx paper jam error is a paper path or sensor-related issue, not a firmware fault.
Systematic inspection, correct paper usage, and routine maintenance can eliminate most recurring jams.

Proper handling prevents hardware damage and extends printer life.

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