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Mobile Number Verification & WhatsApp Business API โ€“ Complete Guide โ€“ Bison Knowledgebase

Mobile Number Verification & WhatsApp Business API โ€“ Complete Guide

Meta Verified for WhatsApp Business is Metaโ€™s official verification framework that confirms a business identity using a mobile number and business credentials. It is designed to improve trust, prevent impersonation, and enable secure customer communication on WhatsApp Business.

Businesses can obtain verification through two supported paths:

  1. Mobile-number-based Meta Verified (WhatsApp Business App)

  2. Official Business Account (OBA) via WhatsApp Business API

This article provides a complete technical and operational guide covering process flow, benefits, restrictions, pricing, security, and best practicesโ€”suitable for IT admins, MSPs, SaaS providers, and service businesses.


What Is a Meta Verified WhatsApp Account?

A Meta Verified WhatsApp account is a business account authenticated by Meta, confirming:

  • Ownership of the mobile number

  • Authenticity of the business identity

  • Compliance with Meta and WhatsApp policies

Once verified, the account displays a verified badge (blue tick) or verified status, depending on the verification method.


Verification Methods Overview

Verification TypePlatformVerification BasisBest For
Meta Verified (Mobile Number)WhatsApp Business AppPhone number + profile checksSmall & Medium Businesses
Official Business Account (API)WhatsApp Business APILegal entity + brand verificationMedium & Large Businesses


Product / Service Features

Common Features

  • Verified business identity

  • Increased customer trust

  • Protection against impersonation

  • Improved message credibility

  • Compliance with WhatsApp policies

Additional API-Specific Features

  • Message templates

  • Automation & CRM integration

  • Webhooks and callbacks

  • Multi-user access

  • High-volume messaging (policy-based)


Method 1: Meta Verified via Mobile Number (WhatsApp Business App)

Technical Explanation

This method verifies the ownership of a mobile number linked to a WhatsApp Business profile. Verification is tied to the phone number, not to a legal entity.

Eligibility Requirements

  • WhatsApp Business App installed

  • Dedicated business mobile number

  • Completed business profile (name, category, address)

  • Supported country (India supported)

  • Active payment method

Step-by-Step Implementation

  1. Open WhatsApp Business App

  2. Go to Settings โ†’ Business Tools

  3. Select Meta Verified

  4. Review eligibility status

  5. Choose subscription plan

  6. Verify mobile number via OTP

  7. Complete payment

  8. Await Meta approval

Approval Time:
Typically 24โ€“72 hours


Price Information (Indicative โ€“ India)

ItemCost
Meta Verified Subscriptionโ‚น639โ€“โ‚น899 / month + GST
RenewalAuto-renewal

Pricing may vary as per Meta policy updates.


Method 2: Meta Verified via WhatsApp Business API (Official Business Account)

Technical Explanation

This method verifies the business entity, not just the number. It uses WhatsApp Business API and Meta Business verification. Once approved, the number becomes an Official Business Account (OBA).


Prerequisites

  • Verified Meta Business Manager

  • Legal business documents (GST, CIN, Trade License)

  • Active official website

  • Dedicated WhatsApp API number

  • Two-Factor Authentication enabled

  • Compliance with WhatsApp Business & Commerce policies


Step-by-Step Implementation

Step 1: Meta Business Verification

  1. Log in to Meta Business Manager

  2. Open Security Center

  3. Start Business Verification

  4. Upload legal documents

  5. Wait for approval

Step 2: WhatsApp Business API Setup

  • Register WhatsApp API number

  • Use Meta Cloud API or a Business Solution Provider (BSP)

  • Configure business profile

Step 3: Request Official Business Account

  1. Open WhatsApp Manager

  2. Select phone number

  3. Apply for Official Business Account

  4. Submit:

    • Website URL

    • Business description

    • Brand presence links (optional)

Step 4: Meta Review

  • Review time: 5โ€“15 business days

  • Approval depends on brand authenticity and compliance


Use Cases

  • IT service providers & MSPs

  • Subscription renewal reminders

  • Ticketing and support notifications

  • SaaS onboarding & alerts

  • Accounting and ERP service firms

  • Hosting, domain, and cloud providers


Benefits

Mobile Number Meta Verified

  • Quick verification

  • Low setup complexity

  • Ideal for local businesses

  • Visible trust badge

API-Based Meta Verified

  • Enterprise credibility

  • Automation and integrations

  • High message throughput

  • Multi-agent access

  • Long-term scalability


Restrictions & Limitations

AreaMobile AppAPI
Verification ScopePhone number onlyLegal business entity
AutomationโŒ Noโœ… Yes
Message TemplatesโŒ Noโœ… Yes
Brand Name LockโŒ Noโœ… Yes
ScalabilityLowHigh
Policy EnforcementMediumStrict


Common Issues & Fixes

IssueCauseFix
Verification rejectedProfile mismatchMatch name across all platforms
Badge removedPolicy violationReview messaging practices
API verification deniedLow brand presenceImprove website & documentation
OTP failureNumber already linkedUse fresh, unused number


Security Considerations

  • Enable Two-Factor Authentication (2FA)

  • Restrict admin roles in Meta Business Manager

  • Secure API tokens and webhooks

  • Avoid unsolicited bulk messaging

  • Monitor account activity logs


Best Practices

  • Use a dedicated mobile number

  • Maintain consistent business name everywhere

  • Avoid frequent profile changes post-verification

  • Follow WhatsApp message template rules

  • Keep legal and website information updated

  • Periodically audit user access and integrations


Possibilities & Future Expansion

  • Migration from mobile app to API

  • CRM and ticketing integration

  • Automated payment reminders

  • Multi-location business messaging

  • AI-based chat and support bots


Conclusion

Meta Verified for WhatsApp Businessโ€”whether via mobile number verification or WhatsApp Business APIโ€”is a critical foundation for secure, trusted business communication.

  • Choose mobile verification for quick trust and small-scale usage

  • Choose API-based verification for automation, scalability, and enterprise reliability

Correct implementation ensures long-term compliance, customer confidence, and operational stability.


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