How to Set Up Email Forwarding in Google Workspace Gmail

Email forwarding allows Gmail users to automatically send copies of incoming emails to another email address. This feature is helpful when employees need to share emails with managers, assistants, or support teams.

Google Workspace provides both user-level forwarding and admin-level forwarding rules.

Types of Email Forwarding

There are two main ways to forward emails:

1. User-Level Forwarding

Configured inside the user's Gmail account.

2. Admin-Level Forwarding

Configured by administrators for company-wide email routing.

How to Enable Email Forwarding in Gmail

Step 1 – Open Gmail Settings

Login to Gmail and click Settings.

Step 2 – Go to Forwarding Tab

Navigate to:

Forwarding and POP/IMAP

Step 3 – Add Forwarding Address

Click Add Forwarding Address.

Enter the email address where emails should be forwarded.

Step 4 – Confirm Forwarding

Google will send a verification code to the forwarding address.

Enter the code to confirm forwarding.

Step 5 – Choose Forwarding Option

You can select:

• Keep Gmail copy in inbox

• Mark Gmail copy as read

• Archive Gmail copy

• Delete Gmail copy

Admin-Level Forwarding Setup

Administrators can create forwarding rules in the Admin Console.

Location:

Apps → Google Workspace → Gmail → Routing

This allows companies to forward emails for specific departments or users.

Example Business Use Cases

Email forwarding is commonly used for:

• Customer support mailboxes

• Sales inquiry management

• Monitoring employee communication

• Shared departmental inboxes

Best Practices

• Always keep a copy in Gmail inbox for backup

• Avoid forwarding loops between accounts

• Monitor forwarded emails for security compliance

Conclusion

Email forwarding in Google Workspace helps teams collaborate efficiently and ensures that important messages reach the right people. Businesses can configure forwarding at both user and administrator levels.

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