How to Fix AnyDesk Missing Screen Capture Permission on Apple macOS (MacBook, iMac & Mac Mini)
Remote desktop applications have become an essential part of modern IT support, allowing technicians to troubleshoot systems from anywhere. AnyDesk is one of...
Remote desktop applications have become an essential part of modern IT support, allowing technicians to troubleshoot systems from anywhere. AnyDesk is one of the most popular remote desktop solutions due to its speed, security, and ease of use. However, users frequently encounter the following error while connecting to a Mac:
Missing Permission
Could not start session. Missing screen capture permission on the remote side.
This error prevents the remote technician from viewing or controlling the Mac's screen. Fortunately, the issue is caused by macOS security restrictions and can be resolved by granting the appropriate permissions.
This guide explains why the error occurs, how to fix it, and the best practices for configuring AnyDesk on Apple macOS.
Understanding the Error
Apple's macOS includes a privacy framework called Transparency, Consent, and Control (TCC). This security system prevents applications from accessing sensitive system resources without explicit user approval.
When AnyDesk attempts to capture the screen remotely, macOS blocks the request unless Screen Recording permission has been granted.
As a result, the remote user receives the message:
"Could not start session. Missing screen capture permission on the remote side."
Why This Happens
The problem usually occurs because:
- AnyDesk was installed but permissions were never granted.
- Screen Recording permission is disabled.
- Accessibility permission is disabled.
- AnyDesk was updated and permissions were reset.
- macOS privacy database was refreshed.
- A new macOS version was installed.
- The Mac is managed by an organization.
- Screen Recording permission was accidentally removed.
Requirements Before Proceeding
You should have:
- Administrator access to the Mac.
- Latest version of AnyDesk.
- Physical access to the Mac (required for first-time permission approval).
- Internet connection.
Step 1: Open System Settings
macOS Ventura, Sonoma and Sequoia
Click:
Apple Menu → System Settings
Older macOS Versions
Click:
Apple Menu → System Preferences
Step 2: Enable Screen Recording Permission
Navigate to:
Privacy & Security → Screen & System Audio Recording
(or Screen Recording on older versions)
Locate:
AnyDesk
Enable the toggle.
If prompted:
- Enter administrator password.
- Authenticate using Touch ID if available.
Step 3: Restart AnyDesk
Close AnyDesk completely.
Reopen the application.
Reconnect the remote session.
Step 4: Grant Accessibility Permission
Go to:
Privacy & Security → Accessibility
Enable:
- AnyDesk
Accessibility allows:
- Mouse control
- Keyboard control
- Remote clicking
- Drag-and-drop
- Window interaction
Without Accessibility permission, the remote user may see the screen but cannot control the Mac.
Step 5: Enable Full Disk Access (Recommended)
Navigate to:
Privacy & Security → Full Disk Access
Enable:
- AnyDesk
This improves:
- File transfers
- Access to protected folders
- Administrative operations
Step 6: Enable Files & Folders Access
If prompted by macOS:
Allow AnyDesk access to:
- Desktop
- Documents
- Downloads
- External drives
Step 7: Allow Microphone (Optional)
If voice communication is required:
Go to:
Privacy & Security → Microphone
Enable:
- AnyDesk
Step 8: Configure Unattended Access
Open:
AnyDesk → Settings → Security
Enable:
- Unattended Access
Create a strong password.
This allows future remote connections without requiring someone at the Mac.
Verify Everything is Working
The remote user should now be able to:
- View the Mac screen
- Control mouse
- Control keyboard
- Transfer files
- Restart the Mac
- Reconnect automatically (if configured)
If Screen Recording Option is Missing
Try:
- Restart the Mac.
- Update macOS.
- Reinstall AnyDesk.
- Launch AnyDesk once before checking permissions.
- Ensure AnyDesk is installed in the Applications folder.
If AnyDesk Does Not Appear in the Permission List
- Remove AnyDesk.
- Restart the Mac.
- Install the latest version.
- Open AnyDesk once.
- Revisit Privacy & Security settings.
Common Reasons the Error Persists
- Screen Recording disabled
- Accessibility disabled
- AnyDesk not restarted
- Using an outdated AnyDesk version
- Corporate device restrictions (MDM)
- Damaged macOS privacy database
- Incorrect installation location
- Permissions accidentally removed
Troubleshooting Checklist
✔ Screen Recording enabled
✔ Accessibility enabled
✔ Full Disk Access enabled
✔ AnyDesk restarted
✔ Latest AnyDesk installed
✔ Administrator approved permissions
✔ macOS updated
✔ Remote session restarted
Best Practices for IT Administrators
- Install AnyDesk using the latest official installer.
- Grant permissions during initial deployment.
- Enable unattended access for managed systems.
- Use strong passwords and two-factor authentication where available.
- Periodically review granted permissions after macOS updates.
- Keep AnyDesk and macOS updated to maintain compatibility and security.
Frequently Asked Questions (FAQ)
Why can't the remote technician see my screen?
Screen Recording permission has not been granted.
Why can the technician see the screen but cannot click?
Accessibility permission is disabled.
Can permissions be granted remotely?
No. Apple requires a local user with administrator rights to approve Screen Recording and Accessibility permissions.
Does reinstalling AnyDesk fix the issue?
It can help if the application is not appearing in the privacy permissions list, but you must still grant the required permissions afterward.
Is Full Disk Access mandatory?
No, but it is recommended for file transfers and broader system access.
Conclusion
The "Missing Screen Capture Permission" error is one of the most common issues encountered when using AnyDesk on macOS. It is not a software bug but a result of Apple's privacy protections. By granting Screen Recording, Accessibility, and other required permissions, restarting AnyDesk, and ensuring the application is properly installed, you can restore full remote access and provide secure, uninterrupted support. Following these steps ensures that AnyDesk functions reliably on MacBook, iMac, and Mac mini systems while respecting macOS security standards.
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