How to Permanently Delete a Customer Account in MyOrderBox

MyOrderBox is the backend platform widely used by leading domain and hosting resellers such as ResellerClub, BigRock, GlobeHost, and other providers who offer Supersite storefronts. Managing customers, domains, and web service subscriptions becomes easy through this centralized control panel. However, there may be situations where a customer no longer wishes to continue business with you and requests removal of their account. In such cases, MyOrderBox provides an option to permanently delete a customer profile.

Before proceeding with the deletion process, it is important to review the following mandatory conditions and warnings:

Important Notes Before Deleting a Customer

✔ A Customer can be deleted only if there are no active or pending orders under that account.
✔ If orders exist, you must either:

• Move (Push) all domains and active orders to another customer account, or

• Delete all orders permanently
  ✔ Once deleted, the process is irreversible
  ✔ The customer cannot re-register using the same email address again

Recommended Pre-Steps

You may be required to use one of the following actions before deletion:

✔ Move Orders

• Transfer domains or services to any other customer profile
  (Useful when customer does not want ownership but products still required by another client)

✔ Delete Orders

• Terminate all domain registrations, hosting packages, email orders, server plans, cloud services, etc.

Once all orders are cleared or shifted, the account becomes eligible for deletion.

Step-by-Step Procedure to Delete a Customer Account

Follow the below steps from your MyOrderBox Admin / Supersite Control Panel:

1️⃣ Login to your Reseller Control Panel
2️⃣ Go to Customers section and search for the specific customer
3️⃣ Open the Customer Details page
4️⃣ Click on the Delete button
5️⃣ Confirm the deletion prompt → Customer profile is permanently removed

Additional Management Options

• You may Suspend or Unsuspend a customer instead of deleting — useful if the account may be required later

• Deleted accounts cannot be recovered or reused

Conclusion:
Deleting a customer account in MyOrderBox is straightforward, but requires careful review of existing orders. Always ensure the customer understands the permanent nature of the process, especially the restriction on using the same email ID again.

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