How to Fix Email Receiving Issues in Google Workspace (Simple Guide)
📅 19 Feb 2026
📂 General
👁 1 views
If your business email is not receiving messages, the problem is often caused by incorrect DNS settings.
DNS settings tell the internet where your emails should go. If something is wrong, emails may bounce, disappear, or never arrive.
The good news? This is usually easy to fix.
What Is Happening? (In Simple Words)
Your domain (like yourcompany.com) needs special records to work with Google Workspace.
Think of it like:
If MX records are wrong → Emails won’t reach your inbox
When You May See This Problem
You might notice:
-
Emails not arriving
-
Senders getting bounce errors
-
Gmail working for sending but not receiving
-
New Google Workspace setup not working
Step-by-Step Fix (Very Easy)
Step 1: Log Into Your Domain DNS Panel
Go to your domain provider:
Examples:
-
GoDaddy
-
Hostinger
-
Namecheap
-
BigRock
Open DNS Settings / Zone Editor
Step 2: Find MX Records
Look for entries marked:
✔ Type = MX
Step 3: Delete Incorrect MX Record
If you see:
smtp.google.com
? Delete it
This is a common mistake.
Step 4: Add Correct Google Workspace MX Records
Add all five records below:
| Priority | Mail Server |
|---|
| 1 | ASPMX.L.GOOGLE.COM |
| 5 | ALT1.ASPMX.L.GOOGLE.COM |
| 5 | ALT2.ASPMX.L.GOOGLE.COM |
| 10 | ALT3.ASPMX.L.GOOGLE.COM |
| 10 | ALT4.ASPMX.L.GOOGLE.COM |
✔ Host / Name → @
✔ Type → MX
✔ TTL → Default value
Step 5: Save Changes
Click:
✔ Save / Update / Confirm
Step 6: Wait for Update
DNS changes need time.
⏳ Usually: 5 minutes to 2 hours
Example (What You Should See)
Correct setup looks like:
✔ Five Google servers
✔ No smtp.google.com
✔ Priorities exactly as shown
Other Important Records (Do Not Delete)
If you already have:
✔ SPF Record
Example:
✔ DKIM Record
✔ DMARC Record
? Leave them as they are.
These help email delivery & security.
Common Problems & Easy Fixes
❌ Emails Still Not Working?
✔ Wait longer (DNS delay)
✔ Clear browser cache
✔ Recheck spelling of servers
✔ Verify priorities
❌ Only Some Emails Missing?
✔ Sender may have spam issues
✔ Check Spam / Junk folder
❌ Bounce Errors Continue?
✔ Confirm old MX records are deleted
✔ Ensure exactly five Google records exist
Important Safety Notes
✔ Do not remove SPF / DKIM / DMARC
✔ Enter servers exactly (no typos)
✔ No extra spaces or quotes
✔ Only one set of MX records should exist
Best Practices
✔ Always use official Google MX records
✔ Double-check before saving
✔ Keep DMARC relaxed during setup (p=none)
✔ Test email after DNS changes
Quick Verification (Optional but Helpful)
Search online:
“Google MX checker”
Enter your domain → Confirm Google servers appear.
Conclusion
If Google Workspace email is not receiving messages, the cause is usually incorrect MX records.
Fixing them:
✔ Restores incoming emails
✔ Prevents bounce errors
✔ Ensures Gmail works properly
A small change → Big improvement
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