When working in a multi-user environment with TallyPrime Gold, users may often face the message “The server isn’t responding” especially when Tally is accessed remotely using RemoteApp or through LAN shared data folders. This problem causes Tally to freeze, users get disconnected, and business operations are affected.

This article explains the exact causes, quick fixes, and permanent solutions to avoid such interruptions.

✓ Why This Error Occurs

The error mainly appears when system communication between Client & Server breaks. Common reasons include:

1️⃣ Server / Host Machine Issues

• TallyPrime running on server becomes Not Responding

• CPU or RAM usage is 100%

• Hard disk slow or failing (especially HDD)

2️⃣ Network Connection Failure

• LAN cable/switch faults

• Wi-Fi drop (if client on wireless)

• IP conflict in network

• Network timeout (“Ping” failures)

3️⃣ RemoteApp / RDP Communication Issues

• RDP loses UDP packets → reconnect delay

• RemoteApp freezes if server unexpectedly hangs

4️⃣ Data Location Problems

• Data stored on shared drive (F: or NAS) becomes temporarily unavailable

• Permissions or antivirus scanning the data folder

• Disk I/O bottleneck due to multiple users

5️⃣ Heavy Load on Tally Server

• Large data size + multiple entries at once

• Backup or sync running in background

? Immediate Fix Steps

Follow these steps whenever user sees the error:

Action	Purpose
Close → Reconnect Remote Session	Re-establish connection
Check Server PC Task Manager	Ensure Tally isn’t frozen
Restart Tally Gateway Server service	Refresh connectivity
Test LAN with ping command	Identify packet loss

Ping test:

ping <server-ip> -t

If timeouts occur → Network issue confirmed

? Permanent Solutions

To avoid the problem in future:

✔ Server Upgrade Recommendations

✔ System Configuration

• Assign Static IP for Server

• Exclude Tally data folder from Antivirus scanning

• Use Tally Server 9 for best multi-user performance

• Keep Windows & Tally updated

• Ensure stable power / UPS

✔ RDP Setting Fix (Important)

Disable UDP for Remote Desktop:

gpedit.msc → 
Computer Configuration → 
Administrative Templates → 
Windows Components → 
Remote Desktop Services → 
Remote Desktop Connection Client → 
Turn Off UDP → Enable

? Best Practices for Smooth Tally Operation

• Don’t store Tally data on slow network drives

• Encourage users to Quit company before shutting PC

• Schedule auto-backup after office hours

• Monitor server hardware health every month

? Conclusion

“The server isn’t responding” is not a Tally error but a communication failure between client and server. With correct hardware, stable LAN, optimized RemoteApp configuration and proper Tally data management, this problem can be fully avoided.

If required, you may contact your Authorized Tally Partner for professional setup and network performance tuning.

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